Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. The customer service agent rudely asked if I had a receipt an I said it was purchased on an e receipt...she seemed confused and finally she tried to pull it up on the computer but said they were down.I asked to speak to a manager which finally showed up and he attempted to pull the receipt up again explaining to the customer service agent sometimes it doesn't go thru the first time. The interior shows with the bad concrete floors from water damage and lack of maintenance care over the years. Now, I know how annoying it can be to a cashier when someone wants to return something without a receipt, but I also know that there is always a paper trail to everything. Pedro is nowhere to be found at the end of the process. We understand corporations have company policies that must be followed (both my husband and I have over 25 years of retail experience), however our experience at this location shows the lack of continual training in the management department can give a business a bad reputation. In the past, I have overlooked it because I get what I need and leave but my most recent experience here completely turned me off. Went online & signed up for rewards. The worst Kmart I have ever been too! We used it Friday night and had to inflate it twice throughout the night because it had deflated. Some nice employees helped direct me to the things I needed. Nothing rings up the way it should, and when you make a purchase and realize they didn't give you the right price and go to customer service line, the customer service rep is too busy talking to her friends and incapable of giving you your card back! Each time I come here I am never greeted . Kmart is an American chain of discount department stores headquartered in Illinois, United States. AND they didn't have any water other than Aquafina, which I personally think has an odd aftertaste. When manager Pedro approached us, my husband cordially explained what had happened with the air mattress and receipt and we had full faith in him to resolve the situation knowing that he had full resources in recovering our original receipt. Still a great place and a locals staple to by household items, pool toys and the basics. Sigh.. it's getting ridiculous they have one job. Actually witnessed him surveying how long the lines were, and then he walked away. I WALKED!!