Virgin Atlantic Clubhouse Advanced to Clubhouse host for Upper Class and Gold Card Members, we seated families together, made limousine arrangements, and updated passengers' requests within Virgin Atlantic database. © 2020 Job Hero Limited. Checked-in passengers at the ticket counter and handed out boarding passes for outgoing flights and placed baggage tags on their bags for appropriate destination, Accepted payments thru credit card and cash for the baggage payment and excess weight, Re-booked and sold ticket for the passengers, Coordinated activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight, Answered customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise, Organized the safe arrival and departure of the passengers on and off the aircraft, Managed gate functions and flight closure, Communicated with flight crew on ground and via ground to air radio, Handled delayed baggage and prepared documents to deliver the passenger’s baggage, Check passenger baggage and place bag tags on them at the ticket counter for appropriate destination, Ensure proper boarding and complete document / passport at check-in of all departing passengers while making sure that all visa and country-specific regulations are met, Manage customer complaints regarding ticketing and baggage handling when problems arise, Make announcements regarding flight activity at gate or over airport's general PA system, Answer customers' inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise, Meet and greet passengers and guide them to the appropriate level within Senator lounge, Responsible for the passenger lounge which includes setup, catering, and concierge services. Provided customer-service with various airlines at Dulles International Airport. Profiling of the passenger checked baggage and direct them to designated area.

Responsible for boarding the aircraft and preparing its departure. Skills : Microsoft Office, Hazmat, Data Entry, Logistics Management, Forklift Operator.

Passenger Service Agent Resume Examples & Samples.

Skills listed on example resumes of Passenger Service Agents include identifying third-party ticketing errors and communicating solutions to these errors to customers, and escorting passengers through security when necessary. Clear bags through Customs and Border Patrol (CBP) Properly sweep the arrivals area to insure no bags have been left in secure areas. Responsible for assisting arriving passengers.

Provides pricing and delivery information, process orders, and prepares cash reports.

An important responsibility of passenger service agents is assisting with airport check-ins. Escorted passengers in wheelchairs from the Terminal to the aircraft. Assisted passengers through check points and to terminals quickly and safely. Controlled the gates by boarding confirmed ticketed passengers on aircraft.

Developed skills to multi-task in a fast-paced environment without jeopardizing safety. Worked both independently and as a team member to ensure smooth operation. They assess documents quickly, respond to inquiries and complaints, and remain calm under pressure. Skills : Attendance Enterprise, Enterprise Scheduling Demand, INFORM's Plan Control, Roster Control, FindNET, FOCUS, Excel Office Suite. Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage. Getting passengers through check points and to terminals quickly and safely, Completing pre-boarding checking procedures before passengers and flight board planes. Document international departures. Provides assistance to all passengers to the highest standard of customer service at all times, especially in the event of delays, cancellations and diverted flights.

Makes public announcements and coordinates passenger aircraft boarding / deplaning in the gate area.

Ability to work competently even for long durations. Complete tasks in certain amount of time.

Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements. Airline Customer Service Agent Resume Examples. Crafting a Airport Passenger Service Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.

Liaises with other agencies: Flight Dispatch, Security, Airside Services and the Fire Service to ensure on-time departures are achieved. Greets passengers and provides necessary travel and gate information. Able to give detailed information regarding flight schedules. Handled all seating arrangements, rebooking tickets, and other traveling accommodations.

Ensure correct boarding passes are provided to each passenger for the assigned charter flight. Skills : Html5, CSS3, Javascript, JQuery, Asp.Net, Asp.Net MVC,. Deals promptly with Property Irregularity Reports and instigate tracing action for misrouted baggage. Key passenger information into the ticketing reservation system, Assist passengers with reservations, ticketing and adjustments to itinerary, Work with passengers to provide up to date travel, gate and ticketing information, Provide support/guidance to any agents on shift for passenger/gate/ramp aircraft handling, Responsible for above/below wing training for all new agents, maintaining agent training records. Handled computer system of the Airlines to generate flight reservations and issue boarding passes as well as airline tickets. Coordinate with passenger and make public announcements in the gate area. Provided Check-in assistance, ticketing changes, re-booking of itineraries and special service request for passengers. Assist every 30 minutes for passenger left unattended.

Ensure traveling customers receive friendly and efficient assistance as they prepare for there flight. Direct and control people and equipment to efficiently complete the tasks as directed and within established company standards. Enforced transportation security, safety, and border clearance measures for overseas bound passengers. Before clients embark on a flight, they must go through the ticket counter first, where passenger service agents examine their ticket, passport, and other identifying documents, and confirm their flight details. Proven ability in handling negative service feedback and stressful customer situations by using and available resources and methods to continually provide the highest level of satisfaction. Skills : Customer Care Efficient Productive Sales, Pricing, Selling Strategic Planning Trustworthy Leadership Communication Team Worker Fast Learner Punctual Positive Language. Coordinate coworkers to make sure everything flows together. Etc). Answer customer inquiries on phone and in person. Monitored the food supply for all the flights owned by the company. Check in baggage; ensure company regulations regarding size/weight are complied with collect excess charges.

Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time. They use a public address system to announce when boarding may start, and they control entrance by accepting passengers based on seating arrangement and boarding pass verification. Excellent customer service skills and knowledge of computer operations. Accepting passengers and baggage according to airlines’ policies and procedures.

At ticket counter, managed phone calls, booked reservations and processed credit card payments. Are you ready to get started?

Passenger service agents are committed to creating a smooth, pleasant experience for customers. Tagged baggage and routed to appropriate location for loading and screening.

Processed and authorized mileage upgrades for departing passengers and resolved customer requests and complaints.

Prepares all documentation in compliance with DFT, IATA, DGCA and airline requirements. Skills : Microsoft Office, Typing, Customer Service, Excel, Filing, Fax, Medical Terminology, Powerpoint, Vital Signs. Assisted passengers with reservations, ticketing, and adjustments to itinerary. Performs administrative duties by organizing, managing invoices and generating reports, Issues tickets and implements all elements to meet the annual sales target, Supervises and manages the ground handling company staffs, Maintains traffic form supplies inventory by checking stock and ordering item, Responds to customers' inquiries and properly apply service for special care passengers. The best example resumes for Airline Customer Service Agents outline customer service skills, strong communication abilities, proactivity and accuracy. Execute Ticket and baggage tag printing equipment.

Compute fares, issue tickets and provide passengers with relevant information, including Customs and Immigration requirements. Proven skillset of rapidly disseminating information in multitasked, customer focused fast paced diverse cultural environment. Based on our sample resumes, Airline Customer Service Agents do not need any formal education except for a high school diploma or the equivalent.