Do not use ADP. They have no ability to talk to a live person about anything. However, clients have complained that their customer service help lines are not as easy to use as many would like. Pauline - Client Experience. They will contact you with any questions. If you want to be fined from the IRS, be treated poorly, and cause stress and issues within your company- this would be the resource for you. Really frustrated. They are a great resource and partner for our business. I’m a small business owner with little experience in payroll procedures. Hello Ora, ADP has made it easy for me to access my money and send money to family members. Rick They make managing payroll and employees so easy. Should you need anything else, please let us know. I have worked for ADP for MANY YEARS and I agree.

They are easy to reach by phone and their customer service representatives are always very nice and helpful in solving my problems. ADP software can help you manage this process. I do not recommend ADP! Hello Jessi, It may be cheap but ADP is the worst thing to happen to any company. The ADP Mobile Solutions App is available to client's and their employees. PD - ADP/Client Experience.

We appreciate your business. During difficult Covid -19 times as a small business owner I needed to terminate my 401k plan. this is the worst company ive ever had to deal with. Great customer service! ADP has been great at handling not only my payroll for the last several years, but my worker’s comp insurance as well. Quick, knowledgeable and always available! We appreciate your business and hope you'll remain a client for many years to come. ADP is horrible to deal with. Editor's note: Looking for information on retirement plans? Have a great day! ADP is a popular business solutions company that offers services such as payroll, time and attendance, and HR and employee benefits – including employee retirement plans. Eventually they cleared the charges. It also notifies you when you have administrative or compliance tasks to complete. I could write off one bad experience as a bad apple but all of the reps we have had being terrible makes me unlikely to ever use or recommend ADP in the future. I spent hours on the phone with the reps who don't seem to care about resolving the issues and I am still trying to clean up the mess created by their mistakes. Now I have penalties to pay and tax department never contact me. I have to talk to different reps every single time I call and they don't have a follow-up. and im not talking just one day. Use the questionnaire below, and our vendor partners will contact you with the information you need: ADP Retirement Services offers customizable retirement savings plans to businesses of all sizes. See business transparency Write a review Write a review Reviews 1,350 Write a review. I'm very disappointed with ADP. Kind regards, We regularly get power of attorney forms from ADP through normal channels, so we can speak with ADP on their clients' behalf. Thanks, Rick - ADP Client Experience. Kind regards, This cloud-based payroll software can be accessed from anywhere, has a user-friendly interface, and provides and employee self-service portal. Please private message me with as much as you can of the following and we'd be happy to investigate this: ADP company code and branch (2 digits) or Service Center (4 digits starting with 00), Customer Number, Federal Legal Company Name, FEIN, your phone number, your e-mail address. I remind you that all clients have been "officially" terminated from ADP in January and again "officially" terminated in February and again "officially" terminated in March. ADP - Client Experience, Don’t like increasing fees and minimal contact about changes to laws and services, Hello Garrett, We have wonderful associates eager to help our clients. Thank you so much for your 5-star review! It is also due to security reasons why we don't allow employee's to contact ADP directly for data. I have really enjoyed working with ADP. The process to get "on-boarded" was horrific spending as much as 10 hours on the phone a day, working 40 hours a week ONLY with ADP constantly pointing out their mistakes. Kind regards, On behalf of ADP, thank you for this positive review. We thought that would be the end of the errors, but oh were we WRONG! After spending more time on the phone with them, they were able to see the charges and eventually reverse them. We at ADP are working very hard to accommodate our clients' needs during this very challenging time. Rick Issues are resolved quickly - questions answered promptly and courteously. ADP only offers a free trial on their payroll solutions which doesn't give business owners a chance to try out its more comprehensive and less common HR tools. It works with more than 700,000 businesses worldwide, including some with one employee and some with more than 1,000. jc, We recently switch our payroll from Wells Fargo to ADP and it's NOT at all a positive experience. The Best Employee Retirement Plans of 2020. Hi JP we are sorry to see your experience with us. It offers many different options that can help companies streamline their employee management systems; however, each individual company will need to make sure that they are getting the services they need. We would be happy to investigate this further.

Frequently, it tells me I've clocked in/out and accepted the punch. Adelina, Your employees receive access to online participant dashboards and a mobile app, allowing them to view their retirement savings account balances and change their contribution rates or investment funds and allocations. We would be happy to investigate this further, to do so I'll need more information from you. I was unemployed with a newborn and the only money I was relying on was my severance package. It is well adapted to the market and offers a large variety of helpful options for companies of every size. Account access: You can use the ADP Plan Sponsor Website to monitor your plan. I have been using this app for just a little over a year and I love it. The company says it's one of the fastest-growing retirement plan providers in the nation, serving more than 66,000 retirement plan clients and 1.6 million plan participants with $66 billion in retirement plan assets. I have been doing business with ADP for 19 years.

Then, he tries to expedite the POA process, when the are hundreds of other businesses who are willing to wait their turn. Learn more. Pauline - ADP/Client Experience. They outperformed the other companies we previously worked with in ease of running payroll, reports, and other features. If you could kindly - via PRIVATE message - send me your company name, contact information and/or ADP Client Code, I would be happy to coordinate follow up on this for you. We appreciate you for being our client. Speaking to a representative is almost impossible unless you have your employers ID number and they give you permission. Customer service members are also not often trained in helping with the more complex problems companies have and clients find that they can be difficult to work with. Thank you JC. Hi Sandra, I would like to have someone contact you to address your concerns, but I would need to identify you as an ADP client, so I can get the request to the correct ADP Service Center. i am just tired of typing and over all this bull! Whenever I would call to ask a question, I had to wait on hold for over an hour sometimes just to talk to someone who didn't know anything and couldn't help me. Thank you, Christine / ADP Client Experience.

Kind regards, RP - ADP Client Experience. He also updated my profile to the correct information for me. It's nice to read that you find the assistance you receive to be timely and knowledgeable. Their services help me with the operations of my business. I have been calling every three days and they keep telling me has been escalated but there is no sign that this is being fixed anytime soon. ADP - Client Experience. Michael, We're on a mission to empower consumers to make the best decisions Your feedback helps us to improve service for everyone. Thank you, Pauline - ADP Client Experience, This company advised my employer to fire me while I had whistle blower protections. Kind regards, Well, lo and behold I get the payroll checks 2 weeks later May 23rd, and Ms M failed to update the checking information for our payroll checks. Regards, Pauline - ADP Client Experience. When they sent us our W2 forms for the tax year of 2018 they had one of the employee's social security number wrong. That's of course if you can get it to load. Like the savings application it is cool and a handy feature to help you save for a rainy day. It's hard to find another service that offers the variety of plans, online resources and support that ADP provides. Thank you, Oregon State does not request funds from a third-party ever, especially without contacting the actual client and especially when the account has been in positive balance for years. Hi Natalie, thank you for this positive review. With ADP I have peace of mind and time to relax. Rick Thank you for taking time to provide us feedback. ADP does the payroll for my previous company.I didn't receive any money for the first two months due to a glitch in their processing of the claim.I was told that I would receive the first 2 months payments at once on my first paycheck. Now into March, we receive another invoice stating charges for clients who have not used the service since January 2019. Thank you for this positive review. We appreciate the review and thank you for being our client. If you need 3(21) investment advisory or 3(38) investment management fiduciary coverage, ADP Strategic Plan Services can select investment options and monitor fund performance, though this may cost extra. Inefficient and damaging to their clients.

Please private message me on this site as much of the following information you can provide: your full name, your contact information, your company's Federal Legal Name, Employer ID Number (found on W2 with the following format: xx-xxxxxxx). We appreciate you taking the time to share your thoughts with us. ADP has the structure for large businesses, but also the personalization and simplicity for small business. We appreciate you as a client. This aids in saving time when running payroll. Please private message me and provide as much as you can of the following information: ADP branch & company code, ADP customer number, FEIN, Federal Legal Company Name, or any other company identifying information you would like to provide. Overall, users rate the app highly; however, each company sets the parameters for how the app is used by its employees. It is an industry leader and frankly covers all our business needs in a comprehensive way. I called and made them aware of this error and I double checked the W4 forms we submitted to them when we first hired them. Once I have this information, I will be happy to have your concerns reviewed. Their dependability rating is a zero. Regards, Diana, Thank you for your longevity with us! I was supposed to receive 6+ weeks in severance pay. Thanks for taking the time to provide your feedback! ive gotten the run around for over two weeks and can't access my funds.